ezi88 Platform Privacy Notice

This page describes what we collect when you use ezi88 and how we keep that data protected. We collect personal information—such as your name, email, contact details, and payment information—when you create an account, verify your identity, or fund a session. We use this information to process your deposits and withdrawals, verify your account, and provide customer support. Our commitment is to handle your data transparently, protect it using standard industry practices, and respect your privacy rights.

We at ezi88 operate in jurisdictions where applicable law permits. Our servers may sit outside your jurisdiction, and your data may be processed by third-party service providers—such as payment processors, identity-verification vendors, and hosting providers—who assist us in running the platform. This notice explains how we collect, use, and protect your information, and what rights you have regarding your data.

If you have questions about our privacy practices or wish to exercise your rights—such as requesting access to your data or asking us to delete your account—contact our support team through the help portal in your ezi88 account. We're available in English during standard business hours and can assist with data requests or privacy concerns.

What We Collect on ezi88

We collect personal information in several categories. When you create an account on ezi88, we collect your email address, full name, date of birth, and contact phone number. When you verify your identity—which is required before you can deposit or withdraw—we collect a copy of your government-issued ID (passport, national ID card, or driver's license) and may request additional documents such as proof of address. When you fund your account, we collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details), the amount, and the date of the transaction.

We also collect technical information about how you use ezi88. This includes your IP address, browser type, device type, and the pages or games you access. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you navigate our platform. We collect this information to improve the ezi88 experience, detect fraud, and comply with legal obligations.

How We Use Your Data on ezi88

We use your personal information for several purposes. First, we use it to process your account—creating your login, verifying your identity, and managing your balance. Second, we use it to process deposits and withdrawals through your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). Third, we use it to provide customer support—if you contact us with a question or issue, we use your account information to assist you. Fourth, we use it to comply with legal and regulatory obligations, such as anti-money-laundering checks and tax reporting.

We do not sell your personal information to third parties for marketing purposes. We may share your data with service providers who help us run ezi88—such as payment processors, identity-verification vendors, and hosting providers—but only to the extent necessary to provide the service. These vendors are contractually obligated to protect your data and use it only for the purposes we specify.

Third-Party Processors and Data Location

Our servers and data processors may be located outside your jurisdiction. We use third-party service providers to process payments, verify identity, host our platform, and provide customer support. These vendors operate in various countries and may store or process your data outside Indonesia. By using ezi88, you consent to your data being transferred to and processed in these locations, subject to standard data-protection practices.

We work with payment processors to handle deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer. These processors receive your payment information (but not your full identity documents) to complete transactions. We also work with identity-verification vendors who check your government-issued ID against public records to confirm your identity. These vendors may retain a copy of your ID for compliance purposes, but they are contractually prohibited from using your data for any other purpose.

We at ezi88 protect your data using industry-standard encryption and access controls. Your payment information is never stored on our servers in plain text, and your identity documents are encrypted and accessible only to authorized staff.

Your Rights and Our Commitments

We at ezi88 undertake to protect your data and respect your privacy rights. You have the right to request access to your personal information—we will provide a copy of the data we hold about you within a reasonable timeframe. You have the right to request correction if your information is inaccurate. You have the right to request deletion of your account and associated data, subject to legal retention obligations (for example, we may need to retain transaction records for tax or anti-money-laundering compliance).

You have the right to opt out of non-essential communications. If we send you marketing emails or promotional messages, you can unsubscribe by clicking the link in the email or contacting our support team. You have the right to withdraw consent for cookies and tracking—you can adjust your browser settings to disable cookies, though this may affect your ability to use certain ezi88 features.

Cookies and Tracking on ezi88

We use cookies to improve your experience on ezi88. Essential cookies keep you logged in and remember your account preferences. Analytics cookies help us understand how you use the platform so we can improve it. Marketing cookies track your activity across websites to show you relevant ads (though we do not sell your data to advertisers). You can control cookies through your browser settings, but disabling them may limit your ability to use ezi88 features.

We also use similar tracking technologies—such as pixels and local storage—to track your activity and prevent fraud. These technologies help us detect suspicious account behavior and protect your account from unauthorized access.

Data Retention and Account Deletion

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations. If you request account deletion, we will remove your personal information from our active systems, but we may retain transaction records and identity documents for tax, anti-money-laundering, and legal-compliance purposes. These records are stored securely and accessed only by authorized staff.

If you wish to delete your account or request access to your data, contact our support team through the help portal in your ezi88 account. We're available in English during standard business hours. Requests are typically processed within 10 business days, though complex requests may take longer.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or have a privacy concern, contact us through the help portal in your ezi88 account. You can also reach out if you believe your data has been misused or if you have a complaint about how we handle your information. We take privacy seriously and will investigate any concerns promptly. Our English-language support team is available during standard business hours to assist with privacy requests and to answer questions about this notice.